National Canine Academy (“NCA”, “we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or use any of our services, including training programs, assessments, consultations, and online enquiries.
By using our website or submitting any information, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We collect information to provide a smoother, safer, and more personalised experience. This may include:
A. Personal Information (Provided by You)
Full name
Phone number
Email address
Dog details (name, breed, age, behavioural concerns, medical notes)
Booking/assessment details
Payment-related details (processed securely through third-party gateways)
B. Automatically Collected Information
When you access our website, we may automatically collect:
IP address
Device type
Browser type
Pages visited
Time spent on the website
Cookies and tracking technologies (Google Analytics, Meta Pixel, etc.)
C. Third-Party Information
We may receive data from:
Google Ads / Google Analytics
Meta (Facebook / Instagram)
Payment gateways
Scheduling platforms (e.g., Cal.com)
2. How We Use Your Information
We use your information to:
Respond to enquiries or assessment requests
Provide training recommendations
Deliver our services
Improve website experience
Personalise communication
Offer customer support
Run advertising campaigns on Google/Meta
Analyse website traffic and performance
Maintain safety, compliance, and internal record-keeping
We do not sell, rent, or trade your information.
3. Cookies & Tracking Technologies
We use cookies and tracking technologies such as:
Google Analytics
Google Ads conversion tracking
Meta Pixel
These help us understand user behaviour, improve marketing accuracy, and deliver a personalised experience.
You may disable cookies from your browser settings, but some features may not function properly.
4. Sharing of Information
We may share information with trusted third parties strictly for functional purposes:
Advertising platforms (Google, Meta)
Website hosting providers
Analytics tools
Payment gateways
Customer communication tools
Scheduling platforms
All third parties process your data under confidentiality and data protection norms.
We do not share data for sale or misuse.
5. Data Security
We implement technical and organisational measures to protect your information, including:
Secure servers
Encrypted communication where applicable
Restricted access to sensitive data
However, no online transmission is 100% secure, and you acknowledge this by using our website.
6. Your Rights
Depending on your location and applicable laws, you may request:
Access to your personal data
Correction of inaccurate information
Deletion of information
Limiting the use of your data
Withdrawal of consent for marketing communication
To request this, email us at: care@nationalcanineacademy.com